October 6th, 2019 8:30am-4:30pm Pacific Time

Attend live online or in person at Creekside Inn, Stratton Room, 3400 El Camino Real, Palo Alto, CA 94306

Cost: $135 7 CE hours*

Course Description: Join Drs. Burns and Levitt, “The Dynamic Duo,” for a day of fun and inspiring learning.  In this workshop you will learn and practice techniques to build better relationships with your patients, friends, and loved ones.  We will teach you the five secrets of effective communication, an empathy toolbox that will help you to de-escalate conflict and form more authentic relationships.  This workshop is highly interactive with many case examples and opportunities for practice using role plays.

Session 1. The Building Blocks of Empathy

 The Five Secrets of Effective Communication: Disarming, Thought and Feeling Empathy, Stroking, I Feel Statements, and Inquiry

 Session 2. Connecting with Challenging Patients

 Using the Five Secrets of Effective Communication to connect with challenging patients: The case of the hopeless/angry patient and the sexually provocative patient

 Session 3. Advanced Empathy Techniques

 Bringing attention to the tension in the room: Changing the Focus and Positive Reframing techniques.

Learning objectives:

After attending this course, you will be able to:

  1. Use the disarming technique to de-escalate conflict
  2. Utilize I feel statements
  3. Demonstrate thought and feeling empathy with angry patients
  4. Describe how to empathize with sexually provocative patients
  5. Use inquiry to help your patients, friends, and loved ones say more about their thoughts and feelings
  6. Deliver the “changing the focus” technique to bring awareness to tension during a therapy session or conversation

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*The Feeling Good Institute (FGI) is approved by the American Psychological Association to sponsor continuing education for psychologists. Feeling Good Institute maintains responsibility for this program and its content. This course has been approved by FGI as a NAADAC Approved Education Provider, for 7 CEs. NAADAC Provider #149212. The Feeling Good Institute (FGI) has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6750. Programs that do not qualify for NBCC credit are clearly identified. FGI is solely responsible for all aspects of the programs. This organization (Feeling Good Institute, #1442) is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. ASWB Approval Period: 05/30/2018-05/30/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits. Social workers participating in this course will receive 7 Social Work continuing education clock hours. Feeling Good Institute maintains responsibility for this program and its content. A certificate of attendance will be emailed to attendees who attend 100% of the training within a week of completion of the workshop survey. Individuals with disabilities requiring special accommodations please contact Dr. Maor Katz at maor@feelinggoodinstitute.com.